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FEE PAYMENT AGREEMENT
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Payment Agreement Form
This Payment Agreement Form outlines the financial terms and conditions applicable to families enrolling with KaGo Transport Services Pty Ltd (KaGo). It is intended to ensure clarity, consistency, and a shared understanding of payment expectations prior to the commencement of transport services.
This Payment Agreement operates in conjunction with, and must be read together with, the following KaGo Transport Services Pty Ltd documents (as amended from time to time):
● Enrolment Terms & Conditions
● Non-Payment and Debt Management Procedure
● Payment Plan Agreement (where applicable)
● Service Policies and Procedures, including suspension and termination provisions
By signing this Payment Agreement, the Client acknowledges and agrees that:
● Compliance with this Agreement does not replace or override obligations contained within the above documents;
● A breach of this Payment Agreement may result in action being taken in accordance with the relevant agreements and procedures, including suspension or termination of services; and
● Where any inconsistency arises between this Agreement and another KaGo document, KaGo Transport Services Pty Ltd reserves the right to apply the document or procedure that provides the highest level of operational, financial, and child-safety protection.
Fees & Charges
I/we acknowledge and agree that:
● Transport fees are charged in accordance with KaGo’s current fee schedule.
● Fees may include (but are not limited to)
- Daily or session-based transport fees
- Late cancellation or no-show fees (where applicable)
● Fees are charged based on booked transport, not attendance, unless otherwise stated in writing.
● All fees are charged per child per trip
● All fees include GST
● Fees are to be paid one week in advance
● Casual bookings will attract a 25% surcharge
● Booking cancellations require a minimum of two (2) weeks’ notice.
Casual bookings refer to non-ongoing or ad-hoc transport requests made outside of a regular schedule or without the required notice period.
Fees paid in advance are non-refundable, except where required by law or where KaGo Transport Services determines, at its discretion, that a refund or credit is appropriate due to service cancellation by the Service.
Fees remain payable during temporary service suspensions arising from non-payment.
NOTE:
Additional children's price per trip will be discussed upon commencement.
Payment Method & Accounts
Most accounts are managed through the OWNA platform. Payments are required to be made via the payment method set up in OWNA (unless otherwise discussed, these will be automatically generated and emailed to the assigned account upon confirmation of eligible trips, referral partners are not required to issue their own invoices unless otherwise agreed to).
It is the responsibility of the PARENT/GUARDIAN to ensure:
● Payment details remain current
● Sufficient funds are available at the time of processing
It is the responsibility of the REFERRAL PARTNER to ensure:
● Direct Debit - Bank details are provided on the KaGo Transport Services Invoice.
● Please reference the invoice number (INV#) and the family name when making a payment to ensure accurate processing.
● A receipt of payment must be sent to: familyaccounts@kagotransportservices.com.au
Failure of a payment due to insufficient funds or invalid details will be treated as non-payment.
Any billing queries must be raised in writing to familyaccounts@kagotransportservices.com.au within seven (7) days of invoice issue. Accounts remain payable while any review is undertaken.
Payment Timeframes
I/we understand and agree that:
● Fees are payable in advance, unless otherwise approved by KaGo Transport Services.
● Accounts must remain up to date at all times
● Failure to make payment by the due date may result in:
- Temporary suspension of the transport service
- Requirements to enter a formal payment plan
- Termination of services in line with KaGo Transport Services Policies and Procedures
Arrears & Non-Payment
If an account becomes overdue:
● KaGo Transport Services will follow its staged non-payment process, which may include:
- Reminder notifications
- Suspension of services
- Formal Payment recovery action
● Continued non-payment may result in immediate cessation of services.
● KaGo Transport Services reserves the right to suspend transport services immediately where an account is overdue and payment arrangements have not been approved.
Payment Plans (if required)
Payment plans are not automatic and must be requested in writing and approval of a payment plan is at KaGo Transport Services discretion.
If approved, a separate Payment Plan Agreement must be completed and adhered to. Any breach of the payment plan may result in immediate suspension or termination of services.
Changes To Fees or Circumstances
I/we agree to:
● Notify KaGo Transport Services promptly of any changes that may impact billing or service delivery.
● Acknowledge that KaGo Transport Services may review or adjust fees with reasonable notice.
Confidentiality & Ethical Conduct
● The Client agrees to maintain the confidentiality of client and business information.
● Referrals must be made with the clients knowledge and consent.
● KaGo Transport Services will manage personal information in accordance with applicable privacy legislation and its Privacy Policy.
Client Information
Parent / Guardian's Name:
(Required)
Number Of Children
1
2
3
4
5
6
Child 1 Full Name
(Required)
Child 2 Full Name
Child 3 Full Name
Child 4 Full Name
Child 5 Full Name
Child 6 Full Name
Address
(Required)
Street Address
Suburb
ZIP / Postal Code
Phone
(Required)
Email
(Required)
Optional
Referral Partner Business Name:
Authorising Persons Full Name:
ABN:
Acknowledgement
(Required)
I confirm that I have read, understood, and agree to the terms of this Payment Agreement Form.
Parent/Guardian Name:
(Required)
Date
(Required)
DD slash MM slash YYYY
Signature
(Required)
OFFICE SECTION
This is for the KaGo Transport Services Management to fill out please ignore the below and submit your form.
Team Member Name:
Date
DD slash MM slash YYYY
Signature
